Legal

Cancellation & Refund Policy

Last updated: September 4, 2026

Submitting an availability request costs nothing and creates no payment obligation. The terms below apply once a visit has an amount attached and you have confirmed it.

Draft — general information. General information, provided as a working draft. It has not been reviewed by an attorney, and it does not claim HIPAA compliance, certification, a business associate agreement, or regulatory approval. Final clinical policies and notices will be provided before services launch or before a confirmed visit, as applicable.

English only for now. This page is currently available in English only. Amharic and Tigrinya versions of this page are being prepared with qualified translators; we do not machine-translate legal or clinical text. For help understanding this page in Amharic or Tigrinya, email us and a team member will explain it to you.

Before a visit is confirmed

A request is free. You owe nothing while our team checks whether a licensed clinician is available in your jurisdiction, and you can withdraw a request at any time by replying to our email or using the contact form.

Cancelling or rescheduling a confirmed visit

Tell us as early as you can so the time can be offered to someone else. The exact notice window, any cancellation fee, and reschedule options are stated in the confirmation you receive before you pay — we do not apply terms you were not shown.

Missed visits

If you cannot join because of a technical problem on our side, or because the clinician cannot attend, you may reschedule at no additional cost or receive a refund of any amount you paid for that visit.

Refunds

Refunds are issued through the same method used for payment. Processing time depends on your bank or payment provider.

If you believe you were charged in error, email us with the date and amount and we will review it.

Where exact terms live

Because pricing and payment terms are confirmed per visit, the binding cancellation and refund terms are the ones shown in your visit confirmation. This page describes our intent, not a fee schedule.

Questions about this page

Email habeshahealthconnect@gmail.com or use our contact form. Please do not send emergencies or detailed medical information by email.

Emergency notice

This service is not for emergencies. If you have chest pain, difficulty breathing, signs of stroke, thoughts of self-harm, or any life-threatening symptom, call 911 (US) or your local emergency number, or go to the nearest emergency department.